Waha (واحة) — gardening marketplace · Last updated: 1 July 2026
This Privacy Policy explains how Waha ("we", "us", "the app") collects, uses, and protects your personal information when you use the Waha mobile application and related services. By using Waha, you agree to this policy.
1. Information we collect
Account information — name, email address, phone number, password, and your role (customer or gardener/vendor).
Vendor verification data — for gardeners: bank/IBAN details, account holder name, Civil ID number and image, and commercial licence, used solely to verify identity and process payouts.
Location & address — the cities/areas you serve or where a service takes place, and addresses you save, including optional map coordinates.
Content you upload — profile photos, service/product images, and job-completion proof photos.
Transaction information — bookings, orders, packages, and related contact details. Card/KNET payments are processed by our payment provider (Hesabe); we do not store your full card details.
Device & usage data — a push-notification token and basic app usage needed to operate the service.
2. How we use your information
To create and manage your account and provide the marketplace.
To connect customers with gardeners, and to process bookings, orders, and package sessions.
To process payments and vendor payouts, and to calculate the platform commission.
To verify gardeners before they can offer services.
To send you notifications about your bookings, orders, and account.
To provide support and to keep the service safe and secure.
3. How we share information
Between users — when you book or order, the relevant gardener receives the contact and location details needed to deliver the service; you see the gardener's public profile.
Payment provider — payment data is shared with Hesabe to process KNET/card transactions.
Media hosting — uploaded images are stored with our hosting provider (Cloudinary).
We do not sell your personal information.
We may disclose information if required by law or to protect our rights and users' safety.
4. Payments
Payments are handled by Hesabe, a licensed Kuwaiti payment gateway. Your sensitive card data is entered on Hesabe's secure page and is not accessible to us. Refunds for eligible cancellations are credited to your in-app Waha wallet.
5. Push notifications
With your permission, we send notifications about booking/order status and account activity. You can turn these off in your device settings at any time.
6. Data retention & deletion
We keep your information for as long as your account is active. You can delete your account at any time from Profile → Delete Account; this permanently removes your personal data, subject to records we must retain for legal, tax, or dispute-resolution purposes.
7. Security
We use industry-standard measures — encrypted connections, hashed passwords, and access-token authentication — to protect your data. No method of transmission is 100% secure, but we work to protect your information.
8. Children
Waha is not intended for anyone under 18. We do not knowingly collect data from children.
9. Your rights
You may access, correct, or delete your personal information from within the app, or by contacting us. You may also request a copy of your data.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified in the app.